Abstract
The study will investigate knowledge and perceptions of health professionals on patients waiting and consultation time in federal medical center, Yenagoa. The following research objectives will be used for the success of the study: To find the knowledge of health professional on patients waiting and consultation time in federal medical centers, Yenagoa, to find out the perception of health professional on patients waiting and consultation time in federal medical center, Yenagoa and to find out the factors that causes patient time waiting and consultation time in federal medical center, Yenagoa. The collected data will be cleaned, coded and entered into Statistical Package for Social Sciences (SPSS) version 21 for windows software for analysis. A descriptive presentation of the data will be given the levels of educational qualification (indicating knowledge acquisition) as the independent or exposure variables The variables age and sex were also included as covariates.
Introduction
A medical consultation is a moment of interaction between health professionals and patients and is based on interpersonal relationships. Adequate communication is essential for high quality diagnosis and treatment, and affects health outcomes. Medical care, technical knowledge, empathy towards patients, ease of access to medical care and adequate consultation length are associated with better medical consultation quality. In order to achieve continuing health service improvement, periodic evaluation of the entire process is necessary as well as evaluation of patients’ satisfaction with consultations. Waiting lists indicate an imbalance between demand for health services and ability to provide them. Organizational and structural restrictions are the main factors contributing to this imbalance, and one of them, time spent waiting to be seen, affects patient satisfaction and the resolutive capacity of the health system. In high complexity environments, long waiting lists and delays in service delivery unnecessarily increase length of hospitalization time. Difficulty in getting appointments is one of the main causes of dissatisfaction, given that having to wait for long periods of time generally results in shorter consultations
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A PROPOSAL ON KNOWLEDGE AND PERCEPTIONS OF HEALTH PROFESSIONALS ON PATIENTS WAITING AND CONSULTATION TIME IN FEDERAL MEDICAL CENTERS, YENAGOA
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