ABSTRACT
This research work critically examined the concept of Open Book Management and its effect on Organizational Performance in Manufacturing Firms in Enugu State, Nigeria.Open book management is based on the principle that managers and employees who know and understand financial performance and goals and share a stake in organizational success are more apt to be highly effective and motivated in meeting those goals. Specifically, the study sought to: ascertain the effect of transparency on organizational survival, determine the extent accountability enhances goal attainment, ascertain the extent employee participation in decision making affects employee output, determine the extent confidence and trust affect employees commitment and determine the influence of equitable reward system on employee morale. The study adopted the survey research design. The population of the study was a total of 1,276 staff of the five selected manufacturing firms in Enugu State, Nigeria. The sample size 125 was obtained from the population using Evans Morris formular at 95% confidence level and 5% margin of error. Data were collected using the questionnaire research instrument and interview which was designed in a 5 point Likert scale and manually administered to the respondents. The
hypotheses were tested using regression analysis and Chi-Square (X2). The findings
indicate that transparency had a significant and positive effect on organizational survival (r = 0.875, p < 0.05); Accountability significantly enhanced goal attainment(X2 = 221.219, p < 0.05); Employee participation in decision making significantly had positive effect on employee output(r = 0.866, p < 0.05);Confidence
and Trust had positive influence on Employee Commitment(r = 0.876, p <
0.05);Equitable reward system significantly influenced employee morale(X2 =
127.933).The study recommends that in the practice of open book management, organizations should place emphasis on ensuring the practice of transparency among the employees; accountability should be encouraged in the manufacturing firms; employees should be involved at certain levels in the decision making process and/or should be kept abreast of management’s decision processes and decisions; Confidence and trust should be built between the employers and the employees; and an efficient equitable reward system should be designed and implemented by management.The study concludes that open book management processes puts the organization on a pedestal to achieving organizational growth, employee performance and sustainability.
1.1 Background to the Study
CHAPTER ONE INTRODUCTION
Over the years, organizations have adopted and practiced several management principles and methods in a bid to increase organizational performance. Much has also been written about the organizations’ corporate strategy, goals/objectives, mission statement, visions and how to transform organizational performance or activities that will result in the appropriate action by the workforce. To achieve the objectives of the organization, the factors of production which include finance, land, labour and entrepreneur must be in place. The employees who make use of the other factors to achieve the organizations objectives are not engaged optimally to achieve better overall results. (Aggarwal and Simkins, 2001). This results in the employees working to earn a living rather than working to achieve the overall organizational objective. Kantian approach to business ethics analysis by Bowie(1999) emphasize that human beings have free will and thus are able to act from laws required byreason; they have dignity or a value beyond price. Thus, one humanbeing cannot use another simply to satisfy his or her own interests. “Always treatthe humanity in a person as an end and never as a means merely.” (Kant 1990 as cited in Bowie 1999).
Oko and Agbeze (2013) state thatLabour-Human Capital, though a factor of production is not ordinary, thus ought to be managed with care based on well- articulated motivational schemes and policies. They furthermore opine that among these, is the most canvassed Open Book Management system, which tends to recognize the potentials inlabour and seesameas almost being at par with the entrepreneur.
TheBusiness Dictionary definedOpen Book Management as the philosophy that a firm will succeed if all of the employees share finances and operations information.Four basic practices are necessary for this.Employees must be appropriately trained; employees must be empowered to use this information to cut costs, employers must trust employees to act as equal business partners and employees must be fairly rewarded for business success.
McCune (2011) defines open book management as a style of management in which employees learn about a company’s bottom line, their contribution to it, and are rewarded for meeting financial targets.Open Book Management is a way of running an organization in which the information received by employees should not only help them do their jobs effectively, but help them understand how the company is doing as a whole. It is a management method that orients employees towards building a better business.Instead of using typical motivational tools and expecting employees to complete their assigned tasks, Open Book Management attempts to actively involve employees in all aspects of the business. OBM is based on the principle that managers and employees who know and understand financial performance and goals and share a stake in organizational success are more apt to be highly effective and motivated in meeting those goals. As a result, management overhead and the agency problems between employees, managers, and owners will be much lower. (Aggarwal and Simkins, 2001).
TheCentral States Manufacturing in Lowell, Arkansas, is a company that manufactures quality metal building components for the post-frame, light gauge, architectural/residential and commercial markets. The products they offer include exposed and concealed fastener panel profiles as well as trapezoidal standing seam
panels and other products. The human resource director of Central State Manufacturing Company stated that they are an employee owned company. Open- book management has been very much part of their culture since the beginning, they act asemployee owners in making day-to-day decisions. Open-book management enables employees to enhance their impact on overall performance (Buchko and Goiten, 2011). Employees hear and discuss updates on the company’sfinancials, the business growth plan and strategicdirection during company-wide monthly meetings. The company tries to educate employees aboutwhat it takes to run a business, since communication is key to successful open-book management (Gregg, 2007).When people can tietheir performance to the company’s performance, it helps them to act more as an ownerin making decisions.
CleanScapes, a waste reduction, diversion and collection service headquartered in Seattle, Washington, was named by Inc. magazine in 2011 as one of the top 5,000 fastest growing companies in the U.S. and the fourth fastest growing environmental firm (Broughton 2012). Leaders at CleanScapes credit much of their success (which includes $50 million in revenue in 2009, low employee turnover and high levels of customer satisfaction) to their open-book management approach. They keep close tabs on important metrics (called “CleanStats”) and share them with employees during weekly meetings. These metrics go beyond financial and include operational efficiencies, errors and kudos. The metrics have been instrumental in helping the firm meet and beat its internal financial performance goals. CleanScapes leaders hold daily morning huddles by department. The company also offers generous benefits and is known to promote from within. Drivers and managers meet for lunch once a month to offer feedback and suggestions on how to improve operations, which has resulted in
organization-wide efficiency gains which include lower missed pick-ups, fewer accidents and reduced route hours. (Broughton 2012).
Steve Baker, in Springfield Remanufacturing Corporation (SRC), Jack Stackand 12 other managers bought a failing division of International Harvester in the early1980s, hoping to save jobs. They had a heavy debt load and didn’t know how to run thebusiness. The managers learned together, developing a business plan in 1983 and strivingto make a bank loan payment. Contributions from everyone in the organization, acting as owners, were needed to payment, whether they were bookkeepers or machinists. When leadership adopted open-book management, communicating through numbers so that everybodycould see what was going on; employees learned how to focus on important issues facingthe company. In turn, SRC prospered. As others clamored for information about thissuccessful approach, SRC began to offer plant tours(Tonkin, 2015).
In 1982, the International Harvester’s engine rebuilding plant in Springfield, Missouri was facing closure. Instead, plant manager Jack Stack and 12 of his fellow managers borrowed $9 million and bought the place, renaming it SRC (Springfield Remanufacturing Company.) The loan payment was big and the team was inexperienced, so they opened the books and got everyone in the company focused on the financials, so all the employees could help the company make money and survive. They created a business of business people. The firm was supposed to have 800 tractors ready by the target date, but at its current production rates, it was going to be
700 tractors short of that target. Stack was advised to keep this to himself and to just focus on his job.Instead, Stack told the employees about the problem and set a goal of making the 800 tractors needed by the end of the month. Employees worked together
to meet the goal. They prioritized tasks and detected key bottlenecks to assembly. For example, when needed parts were received, they would ordinarily wait at the loading dock for long periods instead of being rushed to the assembly line. Employee awareness of the problem and reorganization of their efforts around the goal meant that by the end of the month, 808 tractors were ready; as for Stack, he concluded that “secrecy is baloney.” (Tonkin, 2015).
Instead of secrecy, OBM gives employees the information they need in order to make the best decisions for the business. With OBM, employees know the firm’s goals, understand how they contribute to these goals, receive feedback on their progress toward goals and are rewarded when the firm reaches these goals. Employees are empowered to make decisions based on this information, and are enabled to take actions that produce the desired financial results.
Other companies started hearing about Springfield Remanufacturing Corporation’s success and began trekking to Springfield to learn more and are now actively seeking ways of educating employees on financial information that affect the organizational performance. Jack Stack then wrote his now-classic book The Great Game of Business and it became (and remains) an international sensation. Springfield Remanufacturing Corporation has since grown into a $400 million company with 7 subsidiaries. (Tonkin, 2015).
In his book –The Great Game of Business, Stack (1994) stated that the more people know about a company, the better that company will perform. You will always be more successful in business by sharing information with the people you work with than by keeping them in the dark. He therefore posits that information should not be a power tool – it should be a means of education, one should not use information to
intimidate, control or manipulate people rather information should be used to teach people how to work together to achieve common goals.
However, with the rise of such theories as Open Book Management (OBM), the Nigeria Manufacturing firms are skeptical about the issue of Open Book Management. Organizational managers and organizational employees engage in some form of corrupt practices (Osuagwu, 2012). The Transparency International ranked Nigeria as one of the most corrupt nations in the world in 2005. Corruption is linked with individuals within the organization and the organizations themselves (Osuagwu,
2012). In the business firm, it is the pursuit of individual interest by one or more persons through the intentional misdirection of organizational resources, procedures, authority and power (Lange 2005), which includes bribery, fraud, deception, extortion and favouritism (Luo 2004). So the Nigeria manufacturing firmsfind it difficult to understand and practice open book management because of its basic operationalities. In the light of the above, some manufacturing firms in Enugu Metropolis have been selected to study, how they operate/practice Open Book Management and its effect on Organizational Performance.
1.2 Statement of Problem
Organizations practicing Open Book Management explain clearly the organization’s key measures of business success, allowing employees to make better-informed business decisions. They share financial information (such as income statements, balance sheets and other key metrics) with employees, and ensure they understand them and know how they relate to the organization’s key measures of business success. Firms practicing Open Book Management tell the stories behind the numbers (financial and operations numbers that drive the company’s success) to bring them
alive and give them meaning. They teach employees how to follow the action and keep score. All employees track progress on critical numbers (numbers that indicate the profitability or break-even point) through regular meetings and scorecards. They are empowered to take action to improve performance as needed. These organizations allow employees to share in the success of the organization through a profit-sharing program that is tied to key business metrics and engage the ingenuity of all employees in solving key business challenges, such as how the organization can become more socially and environmentally sustainable.
The issue of whether Open Book Management exists in the Nigerian industrial set-up is very controversial. Some organizations would like to keep their employees in the dark when it comes to the financial information. Theyhoard someimportantinformation.Thiscreatesan atmosphereofdistrustandlackofconfidencebetweentheemployeesandtheemployer. The resulting distrust sets the organizational inputs towards diversity of directionswhichendsintheorganizationnotattainingtheirorganizationalgoals. The reason for this is not far-fetched. Social scientists, especially managers and organizational/management theorists are now accepting that the patterns of management and employee behaviour in the work place are largely culture – bound. That is, there is no culture-free context of management principles. Based on this there are certain problems that may militate against the practice of Open Book Management in Enugu State, Nigeria. One of these is the nature of our culture. Cultural background of managers affects their managerial values, beliefs, attitudes, practices and philosophy. Factorsas ethnicity, cultural heterogeneity, excessive religiosity, superstitious beliefs, poverty, and extended family background among others affect management practice in Enugu State, Nigeria. Another problem is the inability to
change attitude. Most managers in the manufacturing firms in Enugu and leaders do not seem to be willing to undergo appropriate attitudinal changes which are pre- requisite to successful adaptation of such philosophy as open book management. Again such philosophy seems difficult to take place in a corrupt society like ours whose citizens are marked by extreme selfishness, indiscipline, graft, nepotism, greed etc. A highly performing organization is made up of people who are basically all pointing in the same direction – that is, they are in agreement about the reason for the organization to exist, and what they would like to see the organization achieve. But here in Enugu State, Nigeria, those involved are not open and clear about the purpose of the organization and about the ways that it intends to work. The Nigeria reward system is not encouraging. It is a society where national priorities are turned upside down, hard work is poorly rewarded, but rogues are often glorified. Some of the managers feel that the knowledge of the important information is their sole prerogative and as such should be protected. Again top management like to remain aloof from its employee so as to build an all-important air around them. It is then very significant that the organizations that hide useful information from their staff are moving towards their peril. This means that such organizations will not be efficient and profitable, because they do not actively involve employees in all aspects of the business. The problems listed above among others serve as stumbling blocks against open book management practice inEnugu State Nigeria. Therefore there is a strong need to expose the merits of Open book Management to all and sundry. In the light of the above, this study therefore is set to determine the effects of the practice of Open Book Management in Manufacturing Firms in Enugu State, Nigeria and its influence on organizational performance.
1.3 Objectives of the Study
The broad objective of this study is to explore the effect of Open Book Management on the performance of selected manufacturing firms in Enugu State, Nigeria. However, the specific objectives are to:
i. ascertainthe effect of transparency on organizational survival. ii. determine the extent accountability enhances goal attainment.
iii. ascertainthe extent employee participation in decision making affects employee output.
iv. determine the extent confidence and trust affect employees commitment. v. determinethe influence of equitable reward systemon employee morale.
1.4 Research Questions
i. What is the effect of transparency on organizational survival?
ii. To what extent does accountability enhancegoal attainment?
iii. To what extent does employee participation in decision making affect employee output?
iv. To what extent does confidence and trust affect employee commitment?
v. To what extent does equitable reward system influence employee morale?
1.5 Researcher’s Hypotheses
Ha: 1 Transparency significantly has effect on organizational survival. Ha: 2 Accountabilitysignificantlyenhancesgoal attainments.
Ha: 3 Employee participation indecision making significantly affectsemployee output.
Ha: 4Confidence and trust significantly have effect on employee commitment.
Ha: 5 Equitable reward system significantlyinfluences employee morale.
1.6 Significance of the Study
This study is designed to provide information on the extent manufacturing firms in Enugu State practice Open Book Management and its contributions to their productivity, thereby enhancing organizational performance. It is expected that this study will be beneficial to the management by giving enough insight into the benefits of Open Book Management, make clear to managers what Open Book Management stands for, hence, reducing the fear often harbored by these managers. Workers, students of Business Administration and the society at large are equally the potential beneficiaries of this study, since it is going to open their intellect towards the operationalities of Open Book Management. The study is also expected to be of great value to academicians and practitioners in the field of management. This work adds to already existing knowledge on Open Book Management and will also be useful to researchers for further studies.
1.7 Scope of the Study
This study is on Open Book Management and Organizational Performance in manufacturing firms in Enugu State, Nigeria, and the extent manufacturing firms practice Open Book Management and its effect on the overall performance of the organization. The study focused on transparency, accountability, employee participation in decision making, confidence and trust and equitable reward system and their effect on the organizational survival, goal attainment, employee output, employee commitment and on employee morale.
The geographical scope of the study covered the management and staff of the five selected manufacturing firms which are of Innoson Technical and Industrial
Company, Juhel Pharmaceuticals Limited, Emenite Limited, Sunchi Integrated Farms Limited and EastchaseAluminium Products all in Enugu State, Nigeria. These firms were chosen for the study because of their strategic position among the registered manufacturing firms in Enugu. They are in full practice of manufacturing operations in terms of production and distribution and they are the organization that provided the relevant information relevant to the study. Their nearness and accessibility to the source of data was also considered.
1.8 Limitations of the study
Studies of this nature usually do face some limitations. In as much as lots of commitment and zeal was employed in conducting an intensive and thorough study, certain impediments /challenges were encountered. The limitations among others include the following;
The major problem the researcher encountered was during the data distribution and collection process in form of reluctance of the respondents to answer the questionnaire and concealed certain information due to some confidentiality. The unwillingness of management to divulge strategic information in the name of confidentiality was also another limitation.
Another major challenge for the researcher is time which limited the effort of the researcher to conclude this work within the stipulated time. The researcher was equally constrained by inadequacy of fund while trying to cover all the areas needed.
1.9 Operational Definition of Terms
Open Book Management: This is theprinciple and practice that makes provision for sharing with employees at different and all levels of corporate activities, information hither-to consider the exclusive right of management.
Employee: An individual who workspart-time or full-time under a contract of employment, whether oral or written, express or implied, and has recognized rights and duties.
Accountability: Accountability entails a state being held responsible, by both its people and its elected bodies, for its choices and actions.
Organizational Survival:This provides a rational, researchbased approach to creating a durable business strategy designed to meet the needs of today’s customers and position an organization to outperform while positivelyimpacting society, the environment, community, and the bottom line.
Employees Participation: Employee Participation is generally defined as a process in which influence is shared among individuals who are otherwise hierarchically unequal. This is creating an environment in which people have an impact on decisions and contribute ideas towards the organization and actions that affect their jobs in the organization.
Organizational performance: Organizational performance is the idea that an organization is the voluntary association of productive assets, including human, physical, and capital resources, for the purpose of achieving a shared purpose (Barney, 2001 as cited in Carton 2004).
Employee Morale: This refers to the overall outlook, attitude, satisfaction and confidence that employees feel at work.
Employee output: This is the amount of energy, time, work, goods and services produced by an employee within a particular period. Outputs are the final products, or goods and services produced for delivery.
Trust: Trust is a current conviction that another party is willing to take individual and organizational interests into account within the context and under possible events.
Transparency: Transparency is lack of hidden agendas and conditions, accompanied by the availability of full information required for collaboration, cooperation, and collective decision making. It could also be seen as minimum degree of disclosure to which agreements, dealings, practices, and transactions are open to all for verification. Employee Commitment: This is referred to as a psychological state that
characterizes the employees’ relationship with the organization which has the implication for the decision to continue or discontinue membership in the organization.
Reward System: These are incentive and motivating programs developed by organizations to influence the morale and productivity of individual in the organization.
1.10 Profile of Selected Manufacturing Firms
1.10.1Innoson Technical & Industrial Company
Innoson Technical & Industrial Co. Ltd produces plastic products.These include chairs, jerry can, drums, motorcycle parts etc. Innoson Technical and Industrial Limited is a subsidiary of Innoson group of companies and was incorporated in 2002 with its Head Office/Factory situated at Plot W/L Industrial Layout, Emene, Enugu State, Nigeria. Full scale operations and production commenced in October 2002. It is an indigenous blue chip company engaged in the manufacturing of Plastic Chairs, Tables, Trays, Plates, Spoons, Cups, Jerry Cans of different sizes and many other allied products.
Since inception, the company is said to be producing a very high quality range of the plastic products of international standard and has a production over 10,000 pieces of chairs and tables per day. Due to the rapid demand of these products, the company’s twelve production lines of injection moulds have since been increased with
tremendous and near perfect production lines of international standard.
It was also established to further consolidate our leading position in the Motorcycle industry by producing the motorcycle plastic requirement of Innoson Nigeria Limited which is a sister company. This effort was in direct response to the Federal Government policy direction towards encouraging private sector as the engine of growth for the economy. Over six hundred indigenous employees and few expatriate staff are working in the company with an annual turnover of 3.6 billion Naira. Innoson’sforeign partners are CRETEC INDUSTRIES CO., LTD (China) whose wealth of experience is unquantifiable.
1.10.2. Juhel Pharmaceuticals Limited
Juhel Pharmaceuticals Limited is located at Emene in Enugu, capital of Enugu State, Nigeria. it is a 100% indigenous company incorporated in 1987 with RC No. 104,648 as a wholesale pharmaceuticals company. In answer to calls for local provision of cost-effective generic products to fill the gap left by multinational companies operating in the country, the founder, Dr. IfeanyiOkoyeMni, with a focused vision, ventured into production and the factory was commissioned in 1989 as the first pharmaceuticals tablet manufacturing company in old Anambra State.
Today, through diligence, dedication, commitment to the excellent of staff which is over 300 and management, and support from numerous customers nationwide, the company progresses as a pharmaceutical manufacturing company in Nigeria.
1.10.3 A Brief History of Emenite Ltd
Emenite Limited, Enugu was incorporated in 1961 as TURNERS ASBESTOS CEMENT (TAC) Nig. Ltd. The industry started actual business of manufacturing re- enforced cement materials such as roofing sheets and flat sheets (ceiling boards) in
1962. The product line was later expanded to include pressure pipes.
In 1988, Turners Asbestos Cement (TAC) was acquired by the Etex Group of Belgium from the former British owners, and the name was consequently changed to Emenite Limited, still maintaining the manufacture of flat sheets called Emciel, roofing sheets of different sizes, like big six corrugated sheets and other hand mould products like qualities, Emlux and Duraceil. These products are durable, economical continent, reliable, pleasing and toxic fee, leading to its award of NIS 150 9002 certificate.
Since the acquisition or change of ownership, Emenite have continued to grow from strength to strength. For instance, in 2003, it commissioned a new production line worth five billion Naira (N5,000,000,000) with totally internally generated fund. And also commission another one in 2004, called SM III. This attests to 17’s vibrancy making sure it’s more than three hundred production staff and the two production lines are busy, they produce not less than fifty thousand sheets of both corrugated and flat sheets per day.
Their raw materials are partly local and imported. Raw materials like cement paper and lime stone are sourced locally while others like felt and polyelectrolyte (a binding component) and fiber are imported. Generally, it could be said that 60% of their raw materials are locally sourced while others are imported, including sub-assemblies and machine parts. Emenite limited has a team of becoming a leader in building materials manufacture in Nigeria and in the West Africa sub – region and has a population of about 224 staff.
1.10.4 Brief Profile of Sunchi Integrated Farm Limited (SIFL)
Sunchi Integrated Farms Limited (SIFL) is a child born in 1988 through the visionary
foresight of a renowned industrialist Chief Sunday Ephraim Ezeobiora. Infrastructural development of the farm started in 2009with emphasis on breeder stock, hatchery development (Day Old Chicks production), and broilers rearing, feed milling/food processing as well as soya oil refinery. The company SIFL became a legal entity of its own with full registration and incorporation as a limited liability company by the Nigerian Coperate Affairs Commission on 5th December, 2013 under Nigerian Company and Allied Matters Act of 1990. SIFL started parent stock rearing in May,
17th 2013.
SIFL is located at Plot S/12 and IN/14 Emene Industrial Layout Enugu, Enugu State Nigeria and sets its goal to produce affordable day old chicks for poultry farmers in the south-east and south-south Nigeria as well as reduce the risk of mortality and stress in transportation of DOCs and death of farmers in these zones due to long distance journey of sourcing DOCs from other parts of Nigeria to the south-east and south-south of Nigeria.The company has staff strength of 102 personnel with various qualifications, skills and experiences. The company presently has Breeders Farm, Hatchery Development (DOCs production), Broilers Rearing and soya/feed mills sections/departments.
1.10.5EastChase Aluminium Products Limited
East Chase is a very fast growing aluminium company in Nigeria, established in the year 2000. Their main product is aluminuim roofing sheet with staff strength of 50 personnel. They have two corrugating plants and a step tile machine. They also have a coating plant which increases thealuminium coil consumption to approximately 500 tons with plans to become major players in this field in Nigeria in the nearest future.
This material content is developed to serve as a GUIDE for students to conduct academic research
OPEN BOOK MANAGEMENT AND ORGANISATIONAL PERFORMANCE IN SELECTED MANUFACTURING FIRMS IN ENUGU STATE NIGERIA>
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