IMPACT OF COMMUNICATION ON EMPLOYEE PERFORMANCE

Abstract

This study is on the impact of communication on employee performance. The problem that led to the study is the disputes and delays in the access to information that would increase performance of staff. The total population for the study is 200 staff of first bank in Akwa Ibom state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made up human resource managers, accountants, customer care officers and marketers were used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies

 CHAPTER ONE

INTRODUCTION

• Background of the study

Communication is one of the tools used to achieve the objective of any organization. The survival, growth, development, understanding and harmonizing of the activities of organization and society at large is largely dependent in the effective communication of that organization and society. On the other hand, employees are the human resources of the organization. The employees are the human resources of the organization. Their performance is largely recognized as the most important of all the resources required for the production of goods and services; communication enhances information flow, which leads to mutual co-existence and understanding both within and outside the organization. The key to rapid socio-economic development and efficient service delivery is dependent on communication. Therefore, without adequate skill and well motivation workforce operating with a sound human resource communication network programme, development is largely not possible. For the importance of the correlation between employee performance and communication network, one of man’s earliest preoccupations has been to increase the impact, diversity and intelligibility of his messages while simultaneously developing his capability to intercept and decipher them. Throughout history, human beings have sought to improve their ability to receive and assimilate information about their surroundings at the same time increase the speed and variety and gesturals signals roofed for transmission of information. Communication could be verbal, vocal and signals rooted in their physical structures, humans developed a whole range of verbal means of giving and receiving messages. Drum messages, dance signals, artifacts touching etc are paramount especially because they associated. With the presentation of objects with abstract ideas. The impact of employee performance and good communication network generates from the fact that human beings possess a highly developed sense of feeling, perceiving, deducing and reacting to situation and phenomena with the utmost consideration for his personal safety and comfort first and foremost. Thus, response elicited at times by utterance, situations and occurrences do not fall in line with what the originator envisages of the situation. Again, employee performance is the result on feedback for messages communicated to employees. As pointed out by Koontz (1979) communication is the transfer of information from the sender to the receiver with the information being understood by the receiver? To this end, group activity is impossible without effective communication because, coordination and exchange cannot be effected. As pointed out by Newcomer (1988), communication is a process of conveying message from one person to another, an organization to another, or from a network (e.g. radio, television) to people, mass communication or simply put it is the act of sending and receiving messages.. The impact of communication on employee performance cannot be over emphasized

1.2 STATEMENT OF THE PROBLEM

The importance of communication in an organization cannot be over-emphasized, It is also difficult to find out the cause of communication in an organization. One of the tools for achieving an efficient Human Resources Management is communication. Katz and Kalin (1978) argued that organization as a social systems are restricted communication networks. To them, therefore, the life of any organization depends to a large extent on how information within and outside the organization is properly managed. If communication is the transmission of information for execution, is the whole essence of organization then employee performance of their functions or duties depend largely on how effective is the communication network in the social system or organization. Employees of organizations are of little or no function without directive, orders and command transmitted to them from management. Their performance of a given directive is the feedback management receives as communication being understood. There seems to be a serious argument as to the degree of the influence of impact of communication on employee performance, growth and development of the entire organization. While some theorists and practitioners agree that there is a correlation relationship between the two, others think otherwise. It is pertinent to note that the continued lack of communication which results in industrial conflicts and many other dysfunctional phenomena in organizations could have serious impact on the productivity of the system or organization at large. Inadequate communication could manifest clue to improper use of media or channels of communication

1.3 OBJECTIVE OF THE STUDY

It is noted quite a number of organization are faced with the decline or low productivity from their workforce (employees). This below performance occurs even after management has met such vital areas like motivation, fringe benefits, adequate compensation to their employees. This perhaps due to the fact that most managers are egoistic, self centered, arrogant and full of them. A good manager or supervisor is one who recognizes and ensures that there is good, cordial communication amongst employees. The objective of this research work is as follows:

• To know the relationship between management and employees.
• To assess the existing communication network in First Bank Nigeria Plc.
• To evaluate the existing communication network in First Bank Nigeria plc.
• To examine the impact of the channels of communication in First Bank Nigeria Plc.
• To examine the impact of First Bank communications network on employee performance.

1.4 RESEARCH HYPOTHESES

For the successful completion of the study, the following research hypotheses were formulated by the researcher;

H₀: there is no relationship between management and employees.

H₁: there is relationship between management and employees.

H₀²: there is no existing communication network in First Bank Nigeria plc.

H₂: there is existing communication network in First Bank Nigeria plc.

1.5 SIGNIFICANCE OF THE STUDY

This study, which is primarily aimed at explaining the impact of communication on employee, will provide an insight into the problems associated with communication on employee performance. This report would be of great benefit for organization, to expose them to the communication on employee performance. The findings will be useful for researchers to further generate knowledge in the field.

1.6 SCOPE AND LIMITATION OF THE STUDY

The scope of the study covers impact of communication on employee performance. The researcher encounters some constrain which limited the scope of the study;

1. a) AVAILABILITY OF RESEARCH MATERIAL: The research material available to the researcher is insufficient, thereby limiting the study
2. b) TIME: The time frame allocated to the study does not enhance wider coverage as the researcher has to combine other academic activities and examinations with the study.
3. c) Organizational privacy: Limited Access to the selected auditing firm makes it difficult to get all the necessary and required information concerning the activities

1.7 DEFINITION OF TERMS

COMMUNICATION: Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules

EMPLOYEE PERFORMANCE: Performance management includes activities which ensure that goals are consistently being met in an effective and efficient manner

1.8 ORGANIZATION OF THE STUDY

This research work is organized in five chapters, for easy understanding, as follows

Chapter one is concern with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study. Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature. Chapter three deals on the research design and methodology adopted in the study. Chapter four concentrate on the data collection and analysis and presentation of finding.  Chapter five gives summary, conclusion, and recommendations made of the study

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