AN EVALUATION OF SALES PROMOTION IN INCREASING THE LEVELS OF NETWORK PATRONAGE IN THE TELECOMMUNICATION INDUSTRY

ABSTRACT

The study examined sales promotion as a persuasive activity hence is the direct and indirect communication used by firms to influence present and potential customers fro the purpose of making sales. This study was in the main time, exploratory and descriptive. Data were collected on source specific objective adopted for the resources. Data collection method employed primary sources eg personal interviews and questionnaire and secondary data example books, newspaper and so on. These data were analyzed with some simple statistical looks such as percentage tables and significant level. The study also considered whether ‘advertising medium message to the target audience among others. It was known that the philosophy of the company mobile Telecommunication Network Nigeria limited Aba promotion is not different from what other marketing companies have been practicing. Sales promotion has great influence in the buying behaviour of customers. Most industries in Nigeria have riot yet embraced full promotional consciousness. Effective sales promotion could help companies to survive the stifle competition in business, operation.

TABLE OF CONTENTS

TITLE PAGE    –      –      –      –      –      –      –      I

APPROVAL PAGE     –      –      –      –      –      –      ii

DEDICATION   –      –      –      –      –      –      –      iii

ACKNOWLEDGEMENT     –      –      –      –      –      iv

ABSTARCT      –      –      –      –      –      –      –      v

TABLE OF CONTENTS     –      –      –      –      –      vi

CHAPTER ONE

• INTRODUCTION –      –      –      –      –      1
  • BACKGROUND OF THE STUDY –      –      –      2-7
  • STATEMENT OF PROBLEMS –      –      –      7-8
  • STATEMENT OF OBJECTIVE- –      –      –      8-9
  • RESREACH QUESTION –      –      –      –      10
  • SIGNIFICANCE OF STUDY –      –      –      10
  • scope of the study – –      –      –      –      11
  • LIMITATION OF STUDY –      –      –      –      11
  • DEFINITION OF TERM –      –      –      –      12-14

CHAPTER TWO

• INTRODUCTION –      –      –      –      –      15
  • LITERATURE REVIEW –      –      –      –      15-29

CHAPTER THREE

• INTRODUCTION –      –      –      –      –      30
  • RESEARCH METHODOLOGY –      –      –      30-
  • SOURCES OF DATA – –      –      –      –      31
  • SAMPLE SIZE DETERMINATION/PROCEDURE 31-33
  • sample technique –      –      –      –      –      33
  • validity and reliability of measuring –      34
  • METHOD OF DATA ANALYSIS – –      –      35

CHAPTER FOUR

• DATA PRESENTATION ANALYSIS –      –      36
  • INTRODUCTION      —    –            –      36
  • presentation of data –      –      –      –      36-42
  • interpretation of result –      –      –      –      42-43

CHAPTER FIVE

• INTRODUCTION –      –      –      –      –      44
  • SUMMARY OF FINDINGS – –      –      –      44-45
  • CONCLUSION –      –      –      –      –      –      45-46
  • RECOMMENDATION – –      –      –      –      46-47

BIBLIOGRAPHY       –      –      –      –      –      –      48

QUESTIONNAIRE    –      –      –      –      –      49-50

CHAPTER ONE

1.0 INTRODUCTION

One of the best things that has happened to this country is the introduction of mobile Telecommunication system in the nation information industry. Before the advert of Chief Obasanjo regime in 1999. Telephone service was inform of analogue form. This analogue system most times has not yield the good objective which a sound telephone system should render.

Since the incention/introduction, of the method of communication, life was enhanced through its services. Nigeria is now linked with the, global community making interaction between the people to be more cordial in spite of the distance because of the fact that all business men went to maximize profit, it is believed that embarking on sales promotion which entails showcasing all the services one has in stock will attract more customers which will in term increase the returns or gains which a company like MTN is expected to make.

It is my behalf that. this work wilt enhance understanding which will help to increase the services of al the service provider in general and MTN in particular.

1.1 BACKGROUND OF THE STUDY

People often confuse sales promotion with broader term, “promotion” but sates promotion is one of the promotional toots.

Promotion consist of advertising, personal selling direct marketing, all term to communication, the advantage of the firm’s goods and services to it’s customer. Promotion is one of the four “Ps” of product marketing and has to do with all the activities carried out by the organization communication with the public about their product. A target audience can be in any stage are awareness, knowledge, liking, preference, conviction and purchase. This is called the hierarchy of effect. Because they represent stages a buyers goes through in moving towards a purchase and each describes a possible objective or effect of promotion. The goal of promotion is to get the prospect to the final or purchase stage, but in most cases, that may not be possible until the person has moved through the earlier stages. Thus a promotion effort may have appeared to be modest but essential objective such as creating knowledge about a product’s advantage. The term promotion originated a Latin word “promotioners” meaning to move forward, to advance from the view point of business practices, promotion is the marketing communication activity that attempt to inform, remind and persuade individual., to accept, resell, recommend or use a product, idea or institution.

Sales promotion on the other hand is a semi personal form of communication which is short term in nature and aim at achieving more sales and building of better image of the company.

The America Marketing Association (2000) define sales promotion as those marketing activities other than personal selling, advertising and publicity designed to stimulate consumer purchasing and dealer effectiveness, such as snows, denotations and various non recurrent selling effort not in the ordinary routine.

Kolter (2002) defined sales promotion as activities which are of short term in nature designed not stimulate the interest of perfect market Sales promotion can also be seen as those marketing efforts that are supplementary in nature and seeks to induce buying decision. Sales promotion activities may also aim at inducing customers to act immediately without further delay by offering price relate, time constraint, contest, premium etc. it is also defines as short term inducement of value offered to arouse interest of buying goods and services. It is a promotional tool which unlike the other element to have a temporary effect on the buyer. The major consumers promotion tools free samples, premium (gift) capon, trading stamps free trails, deals rebate, product demonstrations point of purchasing displays prizes (contest, game, sweep stakes) etc. the study x-ravel the reason which firms embark on sales promotions exercise with short period. It is strong to be better in the market than a non promoted product. This is because the consumers are meant to he aware of such product through such means.

One of the constraints that affected the study was inadequate funding of the research exercise enough money was not available to ensure smooth collection of data.

Network service providers are those firms that provide telecommunication service to its consumers examples include mobile telecommunication limited.(MTN), globacom Nigeria limited Zain Nigeria limited. (MTN) Aba, there are about 120 staff that is presently working there and the name of the managing director is chief v. Odili. Mobile telecommunication network Nigeria is a part of mobile telecommunication network (MTN) group Africa’s’ leading cellular telecommunication company. On may 16 2001 MTN become the first global in Nigeria. Therefore, the company launched full commercial operation beginning with Lagos, Abuja, Port-Harcourt. MTN paid two hundred and eight five million dollars to enable her acquire for GSM licenses in Nigeria in January 20^th 2001. Therefore, on 18th May 2002, Mobile telecommunication network Nigeria limited launched commercial operation in Aba, Owerri, Umuahia etc on 10^th  November 2003 MTN commissioned a corporate office at Aba located at Umungasi, Aba-Owerri road Aba Abia state. To date in excess of us $ 1.8 Billion has been invested building mobile telecommunication infrastructure in Nigeria.

Since being launched, MTN has steadily deployed it’s services across Nigeria. It now provide service in 223 cities and 10,000 villages and communities and growing members of high ways across the country spanning the 36 states of Nigeria and the federal capital territory Abuja. Many of more villages and communities are being connected to the world of telecommunication for the time ever.

The company’s digital microwave transmission backbone the 3400 kilometer, yellow plan was commissioned by president Olusegun Obasanjo on 10 Dec 2003 and is reputed to be the most extensive digital microwaves transmission intrastate in all Africa. MTN Nigeria is also recently expended its network Nigeria is also recently expanded its network capacity to include a new numbering range with the prefix 0806, 070 and recently 081, making MYN the first GSRN network in Nigeria to have adopted an additional numbering system having exhausted its historical subscribed numbering range of 0803.

1.2 STATEMENTOF PROBLEM

Major problem centered on the ineffective promotion and inefficient management of some network service

• , providers with particular reference to mobile telecommunication network (Nigeria) limited Aba. This specific problems were internal and external. On the external form, the MTN Nigeria Limited was faced with competition from other network service providers with each striving to have a bigger share of the market. It was also found out that the company (MTN Nigeria) has the problem of reaching Hinterland who form the large bulk of the customers, who do not understand promotional massages and do not at times have access to redemption centers or other branch offices

There exists also some problem with staff of MTN Nigeria Limited. This ranged from various company staff who also participate in promotion directly by leaking vital information to their relatives which is against the rules of eh sales promotion. At the end, of the promotion sale may start to go down and portray negative attribute to the firm.

1.3 OBJECTIVE OF THE STUDY

The major objective of the study is to determine the evaluation of sales promotion on the marketing network service providers with respect to mobile Telecommunication Network (MTN)

The specific objective of the study includes

1. To find out which advertising medium would best effectively direct the promotion massage to the target audience.

and do not at times have access to redemption centers or other branch offices.

There exists also some problem will staff of MTN Nigeria Limited. This ranged from various company staff who also participate or promotion directly by leaking vital information to their relatives which is against the rules of eh sales promotion. At the end, of the promotion sales may start to go down and portray negative attribute to the firm.

1. To determine how a good corporate image can be built by MTN Nigeria Limited with the people of Nigeria.
2. To establish methods of sustaining good corporate image end reputation.

• To analyze sales promotion can generated huge sales fro the companies involved in sales promotion

1. To make recommendations for profitable sales promotion activities

• RESEARCH QUESTIONS

The following research questions were made

1. Does increase in competition against mobile telecommunication Network Nigeria limited has a significant effect on its market?
2. Does ineffective promotional budgeting and planning has significant effect on purchasing of the product of MTN Nigeria limited?

• Does inefficient finance affect promotional budget of MTN Aba? (Mobile Telecommunication network Nigeria limited Aba)

1.5 SIGNIFICANCE OF THE STUDY

The study from all intends and purposes seemed as a basis for other researcher in the business field particular in the sales promotional activities in organization.

The information gained from the study also serves as a useful guide to marketing managers in planning a sales promotion programme. it is equally expected that the that the findings would serve as input to entrepreneurs, marketing and sales managers to embark on intensive measure to plan their organization it will give there insight into how they can achieve their aim using sales promotion effectively.

To the marketing practitioners, it will open their eye to the hidden treasure of sales promotion.

Researchers in the field of marketing will also find these

work valuable while carrying out research work related to it.

1.6 SCOPE OF THE STUDY

This study which is an evaluation of sales promotion on the increase in the network service by provider will cover mobile telecommunication MTN Nigeria Aba.

1.7 LIMITATION OF THE STUDY

On the course of this particular project the researcher encountered a lot of difficulties which restricted me during the study, the factors that imitated against this work include time, lack of adequate found and dearth of secondary materials. These factors reduced the ability of getting much information.

1.8 DEFINITION OF TERMS

The definition of terms used as follows.

1. MARKETING: It is the performance of activities which seek to accomplish an organizational objective by participating customers or clients need and directing a flow of need satisfying of goods and services from producer to consumer or client (Agbonifoh 1998).,
2. SEGMENTATION: Is the process of dividing the heterogeneous market into smaller customer divisions having certain relatively homogenous characteristic that can be satisfied by the firm (Waters and Paul 1970).
3. Product: It can be defined as anything that can be offered to a market for attention, acquisition or consumption. It includes physical objects, services personalities, place organization and ideas J(Kotler 1980).
4. Advertising: Is an paid form of non-personal presentation and promotion of idea, goods or services by an identified sponsor (Kolter 1984).
5. Sales Promotion: it can be defined as all those short term incentives offered by a company to encourage the purchase or sales of product (Kolter 1996).
6. Premium: It is materials of product offered to customers ‘n a relatively low cost (Marketing 1979).
7. Personal Selling: This represents the direct presentation of a product to a prospective customer by a company salesperson towards selling a good or service (Ezunah 2008).
8. Interpersonal Communication: It is a process by which of at attempt to communicate with another person by directing a massage to one or more of the person’s senses; touch, small, sound, sight and taste (Ezumahs and Amokeoku 2008)
9. Efficiency: It is the quality of doing something well without washing of time and resources (Ezumah and Amokeoku 2008).

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