Download Tag: CUSTOMERS SATISFACTION


ROAD TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION

ABSTRACT Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers, suppliers, consumers and commuters. But poor, ineffective and inefficient road transportation system have crippled development and the collapse of many economic and social activities which have resulted in dissatisfaction among the customers in the industry. This is ...

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IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION IN NIGERIA BANKS

Home BANKING AND FINANCE IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS‚Äô SATISFACTION IN NIGERIA BANKS ¬†IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS‚Äô SATISFACTION IN NIGERIA BANKS ¬†Format:¬†MS WORD¬†¬†|¬†¬†Chapter:¬†1-5¬†¬†|¬†¬†Pages:¬†75¬†¬†|¬†¬†14 Users found this project useful ¬†|¬†¬†Price¬†‚ā¶3,000 GET THE COMPLETE PROJECT IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS‚Äô SATISFACTION IN NIGERIA BANKS CHAPTER ONE INTRODUCTION 1.1¬† BACKGROUND TO THE STUDY Timothy (2012) posits that three or four decades ago, banking was a simple business; consumers saved ...

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INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES ON COMMERCIAL BANKS’ CUSTOMERS SATISFACTION IN EDO STATE, NIGERIA

ABSTRACT The study investigated the influence of customer relationship management practices of commercial banks on customers satisfaction in Edo State, Nigeria. Influence of demographic variable such as age, gender and education attainment of the customers were also investigated. To achieve the purpose of the study, six research questions were posed and six null hypotheses were tested at 0.05 level of significance. The population of the study comprised of all the ...

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BANK SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION IN NIGERIAN BANKS

CHAPTER ONE INTRODUCTION 1.1          Background of the Study Customers’ expectation in the post-consolidation era of the Nigerian banking sector is very high. This is justified by the belief that the exercise had crowded out incompetent banks and left only those ones which are able to compete in both domestic and global marketplace. However, in recent times, most Nigerian banks have fallen short of this expectation. Customers have experienced challenges ranging ...

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SERVICE OUTLET EXPANSION AND CUSTOMERS SATISFACTION OF SELECTED DMBS IN CALABAR METROPOLIS

Abstract Successful customer retention consists of more than just giving the customer what they expect. Electronic service delivery channels have become a means through which banks achieve their objectives of business renewal and providing effective and efficient services. The main objective of this study is to examine service outlet expansion and customers satisfaction of selected DMBs in Calabar metropolis. The study made use of a sample of 200 employees from ...

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IMPACT OF INTERNET BANKING ON CUSTOMERS SATISFACTION

Abstract This study is on impact of internet banking on customer satisfaction. The total population for the study is 200 staff of the GTB Edo state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made are human resource managers, accountants, customer care managers and marketers were used for the study. The data collected ...

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BANK SERVICE DELIVERY AND CUSTOMERS SATISFACTION NIGERIAN BANKS

CHAPTER ONE INTRODUCTION  1.1        Background of the study 1.2        Statement of problem 1.3        Objective of the study 1.4        Research Hypotheses 1.5        Significance of the study 1.6        Scope and limitation of the study 1.7       Definition of terms 1.8       Organization of the study CHAPETR TWO 2.0   LITERATURE REVIEW CHAPETR THREE 3.0        Research methodology 3.1    sources of data collection 3.3        Population of the study 3.4        Sampling and sampling distribution 3.5        Validation of research instrument 3.6        Method of data analysis CHAPTER FOUR DATA PRESENTATION AND ...

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