CONSUMER PROTECTION IN RELATION TO QUALITY OF SERVICE IN THE TELECOMMUNICATIONS SECTOR IN NIGERIA
ABSTRACT Consumer protection seeks to promote a fair,accessible and sustainable market place for consumer products and services.In the telecommunications sector which is the focus of this work,consumers experience problems in different areas such as poor quality of service that has resulted in increased dropped calls,unsolicited text messages,credit depletions and poor Internet connectivity,among others. The licensing, privatisation and liberalisation of telecommunications companies in Nigeria heralded full competition in which the ...
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