ANALYSIS OF THE EFFECTIVENESS OF INFORMATION TECHNOLOGY ON BANKING SERVICES DELIVERY
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Actually the banking industry has gone far into information technology management and others in the delivery of their customer’s services. Through information technology is subsumed in the concept of information management. Hence, information technology is narrower than information management but also depends heavily on network of systems technology just like information management therefore; it is a tool for information management. However, ...
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