THE EFFECT OF ELECTRONIC BANKING ON CUSTOMER SERVICE DELIVERY
ABSTRACT The study was an exploratory study aimed at understanding the effect of electronic banking on customer service delivery in three selected branches of three banks in Ibadan, Oyo state. Purposive sampling strategy was adopted to select 69 customers as well as 29 staff of the three selected banks. Questionnaire was used as the principal tool for the data collection. With the aid of the SPSS software the data was ...
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