Download Tag: SATISFACTION

ABSTRACT This study examined customer satisfaction with insurance services, their level of awareness and factors affecting the patronage of insurance services in Nigeria. Four hundred questionnaires were administered, from which three hundred usable questionnaires were retrieved from our respondents. Tables, simple percentage and mean, regression, chi-square, AnovaTable and t-statistics were used for data analysis. The result of the study indicated that lack of trust and confidence among others affect the ...

Abstract The study will investigate the impact of employee satisfaction on customer satisfaction. The following objectives will be used for the study; To study relationship between customer satisfaction and employee satisfaction, to investigate relationship between employee satisfaction and financial performance which is mediated by customer satisfaction and to understand the importance of employee satisfaction on customer satisfaction in Airtel Nigeria. The method of data analysis that will be used by ...

Abstract This study was on impact Of Internet Banking On Customer Satisfaction. Three objectives were raised which included:  To examine the components of internet banking in Nigeria, to examine the impact of internet banking on customer’s satisfaction and to determine the factors limiting the use of internet banking by Nigerians. A total of 77 responses were received and validated from the enrolled participants where all respondents were drawn from selected ...

Abstract This study investigated patient perception and satisfaction with healthcare professionals at primary care facilities in selected health facilities in Enugu. It can be concluded from the study that perceived quality of care and satisfaction was high in all the three facilities. Perceived quality of care was highest in the clinic (100%) followed by the health centre (98.1%) and then the hospital (94.3%). Overall satisfaction also followed similar trend – ...