EFFECTS OF POLICY ON NURSES’ WORK ATTITUDE AND PATIENTS’ SATISFACTION WITH SERVICE DELIVERY IN NIGERIAN TEACHING HOSPITALS
CHAPTER ONE INTRODUCTION Background to the Study Despite bold plans and massive injections of international and domestic resources, public service delivery is still failing in many areas in several developing countries. This according to Mcloughlin and Bately (2012) suggests there is a need to revisit approaches to rendering assistance to service delivery sectors. It is also necessary to focus on understanding how a range of institutional and governance arrangements ...
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