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CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF STUDY Customer service is a crucial element of business success. Whenever you have contact with your customers you can improve your reputation with them and increase the likelihood of new sales. Your telephone manner to the efficiency of your control systems to comply with almost every aspect of your business affects how your customers perceive your business. There are also specific programs that ...

CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF STUDY Customer service is a crucial element of business success. Whenever you have contact with your customers you can improve your reputation with them and increase the likelihood of new sales. Your telephone manner to the efficiency of your control systems to comply with almost every aspect of your business affects how your customers perceive your business. There are also specific programs that ...