IMPACT OF POOR CLAIMS SETTLEMENT ON THE DEMAND FOR INSURANCE
CHAPTER ONE INTRODUCTION 1.1 Background of the Study Insurance is usually an intangible product for clients until they receive a payment for an insured loss. The claims experience can therefore significantly influence the client’s understanding of and satisfaction with insurance. A positive claims experience may result in a long-term client and champion of the insurance programme. A negative experience, on the other hand, can lead to mistrust and policy termination. Claims ...
Read more