IMPACT OF INFORMATION AND COMMUNICATION
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Today‟s business environment is very dynamic and undergoes rapid change as a result of technological innovation,increased awareness and demands from customers. Business organization, especially the banking industry of 21st century operates in a complex environment characterized by these changing condition and highly unpredicted economic climate.Information and communication technology(ICT) is at the centre of this global change. They point out that ...
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