Download Tag: IMPACT OF EMPLOYEES PARTICIPATION

Abstract The study will investigate the impact of employee satisfaction on customer satisfaction. The following objectives will be used for the study; To study relationship between customer satisfaction and employee satisfaction, to investigate relationship between employee satisfaction and financial performance which is mediated by customer satisfaction and to understand the importance of employee satisfaction on customer satisfaction in Airtel Nigeria. The method of data analysis that will be used by ...

TABLE OF CONTENT Title page Approval page Dedication Acknowledgment Abstract Table of content  CHAPETR ONE 1.0   INTRODUCTION  1.1        Background of the study 1.2        Statement of problem 1.3        Objective of the study 1.4        Research question 1.5       Research hypotheses 1.6        Significance of the study 1.7        Scope and limitation of the study 1.8       Definition of terms 1.9       organization of the study CHAPETR TWO LITERATURE REVIEW 2.1 introduction 2.2 conceptual review 2.3 empirical review CHAPETR THREE 3.0        Research methodology ...