IMPACT OF AUTOMATED TELLER MACHINE ON BANK CUSTOMERS SATISFACTION IN BANKS
CHAPTER ONE INTRODUCTION 1.1 Background to the Study Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent unauthorized transactions, a personal identification number (PIN) must also ...
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