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CHAPTER ONE INTRODUCTION 1.1.  BACKGROUND TO THE STUDY Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for banks services. The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate, thus, information and communication technology (ICT) is at the centre of this global ...

CHAPTER ONE INTRODUCTION 1.1      BACKGROUND OF THE STUDY An information system (IS) can be viewed essentially as a social system with some technological elements (Land, 1994; Soriyan, et al. 2001). This indicates a shift from an initial techno-centric focus to a more integrated technology, management, organization and social focus (Elliot and Avison, 2005). It also emphasizes the application of technologies and the interactions between people and organizations and the technology. ...