BANK SERVICE DELIVERY AND CUSTOMER’S SATISFACTION IN NIGERIA BANK
Bank service delivery is concerned with the provision of quality services to customers. Obviously, one of the factors that separate competitors (banks) from the other (other banks) in the Nigerian banking industry is their level of services delivery. This is because service delivery determines the level of customers satisfaction and consequently, the customer patronage of any bank. The patronage by customers on the service delivered by a given Bank, no ...
Read more