IMPROVING CUSTOMER SERVICE IN NIGERIA COMMERCIAL BANKS
CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY Banking: it is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forced to be in no value and services oriented. But this high rate of growth at the banking industry has yielded to ...
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