Download Tag: CUSTOMER SERVICE DELIVERY

ABSTRACT A global explosion in the use of electronic commerce has been witnessed in recent times with the monetary value of products and services exchanged electronically being estimated at above US$ 7 trillion in the year 2004. Research has followed the same pattern especially in investigating factors influencing the adoption and effectiveness of e-commerce in retail businesses. However, little has been done to establish these factors in electronic banking (e-banking) ...

ABSTRACT The study was an exploratory study aimed at understanding the effect of electronic banking on customer service delivery in three selected branches of three banks in Ibadan, Oyo state. Purposive sampling strategy was adopted to select 69 customers as well as 29 staff of the three selected banks. Questionnaire was used as the principal tool for the data collection. With the aid of the SPSS software the data was ...