THE INFLUENCE OF CONFLICT MANAGEMENT EFFECTIVENESS ON ADMINISTRATIVE STAFF PRODUCTIVITY IN TERTIARY INSTITUTIONS
CHAPTER ONE INTRODUCTION 1.1 Background to the study Conflict in an organization is a state of discord by the actual and opposing power which arise from the pursuit of divergent interests, goals and aspirations by individuals and groups in the organization or social environment. This is so because changes in the social environment, such as different ideologies, beliefs, principles and social status which develop a sense of tussle and disagreement ...
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