MODERN TECHNOLOGY AND IT’S IMPACT ON BANKS CUSTOMER SERVICES
CHAPTER ONE INTRODUCTION A powerful force drives the world towards a converging commonality, and that force is technology (Levitt, 1992). From the beginning of human era, technology has been one of the most essential and most important factors for the development of mankind (Coombs et al, 1987). During the last two hundred years, technological changes have often been related to economic growth in the form of new types of goods ...
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