A WEB BASED BANKING SERVICES COMPLAINT SYSTEM
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Today in the banking industry, managements are at least taking a good step about creating positive and consistent customer experiences. However, keeping customers satisfied is critical now, since losing a customer in one business may also mean losing them in other business areas, such as wealth management. One of the ways by which better customer experience can be realized is through effective ...
Read more