DESIGN AND IMPLEMENTATION OF APPOINTMENT MANAGEMENT SYSTEM
CHAPTER ONE INTRODUCTION 1.1 Background of the Study Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and service time variability, patient and provider preferences, available information technology and the experience level of the scheduling staff. In addition, a critical bottleneck lays in ...
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