THE EFFECT OF TECHNOLOGICAL CHANGES ON SMES PERFORMANCE IN LAGOS STATE: A CASE STUDY OF SELECTED SMES
Chapter two Literature review Theoretical Framework Lewin’s Change Management Model “Lewin (1951, cited in Robbins, et.al., 2008) argued that successful change in organizations should follow three steps:” Unfreezing: change efforts to overcome the pressures of both individual resistance and group conformity”. Movement: “a change process that transforms the organization from the status quo to a desired end state” and the third step is Refreezing: “stabilizing a change intervention by balancing ...
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