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CHAPTER ONE INTRODUCTION 1.1  BACKGROUND TO THE STUDY In today’s economy, the financial services industry that insurance belongs is exposed to increasing performance pressures and competitive forces (Goergen, 2001). Modern media, such as the internet, have created new challenges for this industry (Fuchs, 2001). New business concepts, a change in client sophistication and an increasing number of new competitors entering into the market, such as independent financial consultants, have changed ...

Abstract The study was about the effect of computerization on service delivery in Airtel Uganda. The study was carried out in Nakawa division, Kampala district. Both primary and secondary data was collected using the questionnaires and review of the existing literature respectively. A questionnaire was designed which covered the employers, employees and customers of Airtel Uganda. The study showed that most respondents were in agreement that computerization contributes a lot ...

CHAPTER ONE INTRODUCTION   1.1      Background of the Study Services represent substantial part of business output and investments. In providing these services, Management Information System (MIS) is employed to facilitate the services, which represents a substantial portion of corporate spending. The objective of such investments is to create business value. But in order for any investment to have a positive impact on business value, additional revenues need to be created or overall ...

INTRODUCTION Business managers view  the implementation of management information  system (MIS) as a tactic to combat competition by improving productivity, profitability and the level of information in respective of the forms of ownership, information enables the conceptualization and creation of new products and services by guiding decision makers in reaching a valid conclusion and making an informed decision regarding every area of their responsibilities. Using a structured questionnaire administered to ...

CHAPTER ONE INTRODUCTION BACKGROUND OF THE STUDY The banking industry of any nation is the machinery which propels the development of its economy. Many Banks have been created and thereby giving chance to the competitive banking services that may bring about satisfaction to their customers. It is believed that every goal of the organization is to meet the needs and requirement of its customers. Meeting the needs and requirement of ...

ABSTRACT The project examines the evaluation of total quality management and service delivery of small audit firms in Nigeria. It emphasizes on the development of team success through the implementation of total quality management practice resulting to credible output to satisfy the various users of the financial statement upon which, the auditor’s opinion is relied on. The primary source of data collection was employed in this study in which questionnaire ...

Abstract The project examines the evaluation of total quality management and service delivery of small audit firms in Nigeria. It emphasizes on the development of team success through the implementation of total quality management practice resulting to credible output to satisfy the various users of the financial statement upon which, the auditor’s opinion is relied on. The primary source of data collection was employed in this study in which questionnaire ...

TABLE OF CONTENT Title page Approval page Dedication Acknowledgment Abstract Table of content  CHAPTER ONE 1.0   INTRODUCTION  1.1        Background of the study 1.2        Statement of problem 1.3        Objective of the study 1.4        Research question 1.5          Research hypotheses 1.6        Significance of the study 1.7        Scope and limitation of the study 1.8       Definition of terms 1.9          organization of the study CHAPTER TWO LITERATURE REVIEW 2.1 introduction 2.2 conceptual review 2.3 empirical review CHAPTER THREE 3.0        Research methodology 3.1    sources ...

CHAPTER ONE INTRODUCTION 1.1 Background to the Study The concern of human capital and subsequently its development has been a recurrent global issue because of the major role it plays in the achievement of growth and development which has been a major challenge for African governments as a whole and to Nigeria in particular. The role of human resources in achieving organisational objectives cannot be over emphasized; infact, the ability ...

  CHAPETR ONE 1.0   INTRODUCTION  1.1        Background of the study 1.2        Statement of problem 1.3        Objective of the study 1.4        Research Hypotheses 1.5        Significance of the study 1.6        Scope and limitation of the study 1.7       Definition of terms 1.8       Organization of the study CHAPETR TWO 2.0   LITERATURE REVIEW CHAPETR THREE 3.0        Research methodology 3.1    sources of data collection 3.3        Population of the study 3.4        Sampling and sampling distribution 3.5        Validation of research instrument 3.6        Method of data analysis CHAPTER FOUR DATA ...